Contact information
Customer Care Information
OluKai is operated by olukaiu.
Last updated: September 14, 2026
This policy sets out our commitments and the limits that apply to them.
Our commitments
- Business identity
- Returns and delivery questions
- Business hours
Business identity
olukaiu operates the brand and online store at olukaiu.shop. The domain, support channel, and business details on this page are the official public contact points for this storefront.
Returns and delivery questions
Do not send returns before receiving approved instructions and confirming the address in our Return and Refund Policy. Shipping estimates, carrier details, and delivery costs are published in our Shipping Policy and at checkout.
Business hours
Our published support availability is Weekdays 9 AM to 5 PM. Messages received outside those hours are reviewed on the next business day, excluding public holidays.
Contact details
Email: support@olukaiu.shop
Phone: 512-205-0768
Business address: 3451 Oliver St, Bakersfield, California, 93307, United States
Order support
Please include the order number and a clear description of the question. For damaged, defective, incorrect, or missing items, include useful photos when available so the support team can review the order accurately.
How we respond
Contact support@olukaiu.shop or 512-205-0768. We use the information supplied only to identify the request, review the relevant order, and provide a response. Sensitive payment credentials should never be sent by email.